Privacy policy Vignette & Visa B.V.

Privacy Policy - Vignette & Visa B.V.

At Vignette & Visa B.V., we are committed to protecting the privacy of everyone who uses our services. This privacy policy explains how we process personal data, safeguard your information, and ensure compliance with the General Data Protection Regulation (GDPR).

Contact Information

Personal Data We Process

We only process personal data that is necessary for our services. This includes:

  • Email address
  • First and last name (including prefixes)
  • Address details
  • Customer number
  • Order history
  • Vehicle license plate
  • Country of vehicle registration
  • Vehicle identification number
  • Passport number
  • Other relevant personal data

Purposes of Data Processing

We process personal data for the following purposes:

  1. To maintain communication with you.
  2. To fulfill agreements, such as delivering services or products.
  3. To send newsletters and promotional offers.
  4. To inform you about new developments.
  5. For advertising purposes, such as providing personalized services.
  6. To comply with administrative and legal obligations.
  7. To prevent fraud and ensure security.

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Your consent.
  • The necessity to execute an agreement.
  • Compliance with legal obligations.
  • Legitimate interests, such as fraud prevention and service improvement.

Special and/or Sensitive Personal Data

We do not intentionally collect data from individuals under 16 without parental consent. If you suspect we have processed data from a minor without consent, contact us immediately at [email protected]. We will delete such data upon verification.

Retention of Personal Data

We retain personal data no longer than necessary for the purposes mentioned above. Typically, personal data is retained for:

  • 1 year: For convenience, so you don’t need to resubmit data for recurring services.
  • Longer periods: Only when required to meet legal obligations or upon renewed consent.

Security of Personal Data

We take the security of your data seriously and implement the following measures:

  1. Use of secure connections (HTTPS) for our website.
  2. Up-to-date security software and virus protection.
  3. Limiting access to personal data to authorized personnel only.
  4. Confidentiality agreements with employees handling personal data.
  5. Data Processing Agreements with third parties processing data on our behalf.
  6. Regular reviews and updates to security protocols.

If you suspect misuse or inadequate protection of your data, contact us immediately at [email protected].

Sharing Personal Data

We do not sell your data. Data is only shared with:

  • Third parties required for service delivery (e.g., logistics partners).
  • Authorities, when legally obligated.

We ensure third parties adhere to GDPR by signing Data Processing Agreements (DPAs).

Cookies

Our website uses cookies to enhance functionality and save user preferences. These cookies do not process IP addresses in a way that can directly identify you. You can adjust or delete cookies via your browser settings.

Your Rights

Under GDPR, you have the following rights:

  1. Access: Request a copy of your personal data.
  2. Rectification: Correct inaccurate or incomplete data.
  3. Erasure: Request deletion of your data ("right to be forgotten").
  4. Restriction: Limit the processing of your data in specific circumstances.
  5. Portability: Request transfer of your data to another organization.
  6. Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise your rights, email [email protected]. Include a copy of a valid ID (with sensitive data like your photo, passport number, and BSN blacked out). We will respond within 4 weeks.

Automated Decision-Making

We do not use automated processes that significantly affect you.

Complaints

If you believe we violate GDPR, you can file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.

Changes to this Policy

This Privacy Policy may be updated without notice. The latest version will always be available on our website. This version was last updated on 6 November 2024.

For questions or more information, feel free to contact us at [email protected].

Vignette & Visa B.V.