Γενικοί Όροι

Article 1 Parties and definitions

1.1 Vignette & Visa B.V., having its registered office at Oudegracht 294, 3511 NX Utrecht, the Netherlands, and registered with the Dutch Chamber of Commerce under number 90577434, is the user of these general terms and conditions. Vignette & Visa B.V. provides intermediary services for the acquisition of digital toll vignettes and, where applicable, acts as an authorized reseller.

1.2 Further company details of Vignette & Visa B.V.:

  • Website: Tollvignettes.com

  • Email: [email protected]

  • VAT identification numbers:

    • The Netherlands: NL865371131B01

    • Hungary: HU30991369 / 30991369-2-51

1.3 The customer: any natural person acting as a consumer. A consumer is defined as any natural person who is acting for purposes which are outside his trade, business, craft or profession, in accordance with Directive 2011/83/EU.

1.4 The vignette issuer: the official authority responsible for issuing the vignette for the relevant country. Vignette & Visa B.V. acts as an intermediary for the registration of vignettes with the following issuers:

For Hungary, Vignette & Visa B.V. is an officially recognized reseller of the digital vignette, issued by Nemzeti Mobilfizetési Zrt. See also the official list of partners at: https://nemzetimobilfizetes.gov.hu/en/partners-per-services/

1.5 The order: the customer's request to Vignette & Visa B.V. for the provision of one or more services, which includes the application for and registration of a vignette with a vignette issuer.

Article 2 Applicability

2.1 These general terms and conditions apply to the use of the website of Vignette & Visa B.V., to every offer made by Vignette & Visa B.V., and to every agreement concluded between Vignette & Visa B.V. and the customer. These terms and conditions also apply to any future agreements, provided that the customer has expressly agreed to them again.

2.2 Deviations from these general terms and conditions are only valid if they have been expressly agreed upon in writing between Vignette & Visa B.V. and the customer.

2.3 Any general terms and conditions of the customer, of whatever nature, are expressly rejected and shall not apply, unless Vignette & Visa B.V. has expressly agreed to them in writing.

2.4 Third parties engaged by Vignette & Visa B.V. in the execution of the agreement may invoke these general terms and conditions as if they were a party to the agreement.

2.5 If any provision of these general terms and conditions is wholly or partially void or annulled, the remaining provisions shall remain in full force and effect. In such case, the parties shall, in good faith, agree on a new provision that reflects as closely as possible the purpose and intent of the original provision.

Article 3 Offer, prices and formation of the agreement

3.1 All offers, prices, and information on the website of Vignette & Visa B.V. are non-binding and indicative, unless expressly stated otherwise. No rights can be derived from obvious errors or mistakes, such as apparent pricing, typographical, or publication errors.

3.2 The prices listed on the website include VAT and any other applicable taxes or levies, unless indicated otherwise. Depending on the country for which the vignette is requested, local VAT rates or additional charges may apply. The customer expressly agrees that Vignette & Visa B.V. includes these costs in the total amount of the order.

3.3 The descriptions of the services offered, product details, images, and other information on the website are intended to provide as accurate a representation as possible. Minor deviations do not entitle the customer to terminate the agreement or claim damages.

3.4 Obvious errors or mistakes in the offer, such as evident pricing or typographical errors, do not bind Vignette & Visa B.V.

3.5 Vignette & Visa B.V. is entitled to engage third parties for the execution of the agreement. The customer cannot derive any rights from any expectation that the service will be performed by a specific natural person.

3.6 The agreement between Vignette & Visa B.V. and the customer is concluded once the customer has completed the ordering process on the website, has accepted these general terms and conditions, and the payment has been successfully processed.

3.7 Vignette & Visa B.V. shall make reasonable efforts to provide the service as soon as possible after payment. Processing generally occurs immediately. In exceptional cases, such as manual verification, technical delays, or high demand at the vignette issuer, delivery may take longer. The indicated delivery times are estimates and not strict deadlines. If delivery fails, the customer must first provide Vignette & Visa B.V. with a written notice of default, granting a reasonable period for compliance.

3.8 Unless expressly agreed otherwise, Vignette & Visa B.V. has sole discretion in determining the manner in which the service is provided.

3.9 Vignette & Visa B.V. is not a party to the agreement between the customer and the official authority that issues the vignette. Vignette & Visa B.V. registers the vignette on behalf of the customer with the relevant authority, but is not responsible for the terms, procedures, or decisions of that external party. Any disputes or claims for damages arising from that relationship fall outside the responsibility of Vignette & Visa B.V.

3.10 The customer is fully responsible for entering accurate and complete vehicle information, including the license plate number, country of registration, vehicle category, and other relevant data. Vignette & Visa B.V. is under no obligation to verify these details. An incorrectly entered license plate number may result in an invalid vignette or a fine upon inspection. All resulting consequences, including costs or penalties, are entirely the responsibility and risk of the customer.

Article 4 Obligations of the customer

4.1 The customer shall enable Vignette & Visa B.V. to properly perform the agreement and shall provide all necessary cooperation for that purpose.

4.2 The customer is responsible for providing all information required for the execution of the service in a timely and accurate manner, including but not limited to:

  • the vehicle type,

  • the desired start date and duration of the vignette,

  • the country of registration,

  • the license plate number,

  • the email address,

  • and any other requested vehicle or user-related information.

If the required information is incorrect, incomplete, or submitted too late, any resulting damage or delay shall be entirely at the customer’s expense. In such cases, Vignette & Visa B.V. is entitled to suspend the performance of the agreement or to charge additional costs.

4.3 Vignette & Visa B.V. is not obliged to verify the information provided by the customer. The customer bears full responsibility for incorrect registration if inaccurate or incomplete information has been submitted. The customer shall indemnify Vignette & Visa B.V. against any damage or penalties resulting from such errors.

4.4 The customer is solely responsible for reviewing and understanding the terms applicable to the relevant vignette, as determined by the vignette issuer. Vignette & Visa B.V. is not responsible for the content, interpretation, or enforcement of such terms.

4.5 Disputes or issues arising from the relationship between the customer and the vignette issuer must be resolved directly by the customer with the relevant authority. Vignette & Visa B.V. is not a party to such matters.

4.6 Vignette & Visa B.V. will review the information provided by the customer to the best of its ability, but accepts no liability for any damage resulting from the execution of the agreement based on incorrect information.

4.7 The customer guarantees that all files or data submitted digitally are free of viruses or malicious software that could damage the systems of Vignette & Visa B.V. or its partners.

4.8 The customer must verify the received vignette no later than 24 hours before use, ensuring the accuracy of the registered details, including license plate number, vehicle type, validity period, and country. In the event of an error, the customer must report it immediately upon discovery. Vignette & Visa B.V. is not liable for any damage resulting from the customer’s failure to carry out this verification.

Article 5 Prices and payment

5.1 The prices of the services offered are clearly stated on the website of Vignette & Visa B.V. and include VAT, unless expressly indicated otherwise. By placing an order, the customer agrees to the stated price and acknowledges that it is reasonable and fair.

5.2 The amount paid by the customer to Vignette & Visa B.V. consists of two components:

  • Toll fee: the official fee for the vignette, as determined by the relevant vignette issuer. These charges are forwarded by Vignette & Visa B.V. to the official authority on behalf of the customer;

  • Registration fee: the service fee for the mediation provided by Vignette & Visa B.V., including the registration of the vignette with the appropriate authority, communication, data processing, and support.

Both the toll charges and the registration fee are clearly displayed in the shopping cart prior to completing the order. The customer can view this breakdown by clicking the arrow next to the total amount.

5.3 Full payment must be made immediately prior to the performance of the service via one of the available payment methods on the website. The order will only be processed upon successful receipt of payment.

5.4 In the event of non-payment, Vignette & Visa B.V. is under no obligation to perform any service. If payment is initiated but not successfully completed, the agreement shall automatically lapse without any further obligations on the part of Vignette & Visa B.V.

5.5 In the event of unjustified chargebacks or reversals of already paid amounts, the customer shall, to the extent permitted by law, owe statutory interest and reasonable extrajudicial collection costs. These costs shall be calculated in accordance with the applicable legal rates, with a minimum of €40.

5.6 The customer is not entitled to suspend or offset any payment obligations, unless this results from a mandatory statutory provision or a court ruling.

Article 6 Termination of the agreement

6.1 Vignette & Visa B.V. has the right to terminate the agreement with the customer in whole or in part, with immediate effect and without any obligation to pay compensation, if:

  • the customer has deliberately provided false or misleading information when placing the order;

  • the customer seriously breaches these general terms and conditions or the applicable rules of the vignette issuer;

  • Vignette & Visa B.V. has a justified suspicion of fraud, misuse of the service, or actions in violation of the law.

6.2 In the event of termination pursuant to paragraph 1, the customer is not entitled to a refund of any amounts already paid. Any vignette registrations already completed or initiated shall remain valid, unless explicitly confirmed otherwise in writing by Vignette & Visa B.V.

6.3 If Vignette & Visa B.V. terminates the agreement due to any of the circumstances described in paragraph 1, all payment obligations of the customer that have already arisen shall remain fully enforceable.

6.4 The termination of the agreement between Vignette & Visa B.V. and the customer does not affect the relationship or agreement established between the customer and the vignette issuer. Any requests for modification, cancellation, or objection must be handled directly with the relevant authority.

Article 7 Liability

7.1 If Vignette & Visa B.V. is held liable for any damage arising from or related to the performance of the agreement, such liability shall be limited to the amount paid by the customer to Vignette & Visa B.V. for the relevant service, or, at the discretion of Vignette & Visa B.V., to the re-performance of the service free of charge.

7.2 Vignette & Visa B.V. shall not be liable for indirect or consequential damages, including (but not limited to) fines resulting from invalid vignettes, missed bookings, delays, or other costs incurred through the use of the vignette. This limitation does not apply in cases of intent or deliberate recklessness on the part of Vignette & Visa B.V.

7.3 Vignette & Visa B.V. is not liable for any statements, decisions, or errors made by the vignette issuer. Vignette & Visa B.V. is not a party to the agreement between the customer and the authority that issues the vignette and does not grant permission to use (international) roads.

7.4 If Vignette & Visa B.V. has relied on incorrect or incomplete information provided by the customer in the performance of the service, the customer shall be liable for any resulting damage. The customer shall indemnify Vignette & Visa B.V. against any third-party claims in this regard.

7.5 Any claim for compensation must be submitted to Vignette & Visa B.V. in writing within 12 months of the performance of the service, unless a longer period applies under relevant consumer law. After the applicable period has expired, the right to claim compensation lapses.

Article 8 Privacy and intellectual property

8.1 In order to perform its services, Vignette & Visa B.V. processes the (personal) data provided by the customer. This includes, among other things, the license plate number, vehicle details, desired validity period of the vignette, and contact information. Such processing is carried out in accordance with applicable privacy legislation (GDPR) and the privacy policy of Vignette & Visa B.V.

8.2 The customer expressly agrees that their data may be shared with the relevant vignette issuer solely for the purpose of applying for and registering the vignette.

8.3 Vignette & Visa B.V. reserves the right to use anonymized data for internal analysis, statistical, training, or marketing purposes. These data shall not contain any information that can directly or indirectly identify the customer.

8.4 All intellectual property rights relating to the website of Vignette & Visa B.V., including, but not limited to, designs, texts, logos, images, videos, and audio files, are the exclusive property of Vignette & Visa B.V. or its licensors.

8.5 Without prior written consent from Vignette & Visa B.V., third parties are not permitted to copy, reproduce, publish, resell, or otherwise commercially exploit these materials, in whole or in part.

Article 9 Right of withdrawal

9.1 In the case of a distance contract, the customer in principle has the right to withdraw from the agreement within 14 days without giving any reason, in accordance with European consumer legislation.

9.2 However, this right of withdrawal lapses once Vignette & Visa B.V. has fully performed the service, provided that:

  • the performance has begun with the customer’s explicit prior consent, and

  • the customer has acknowledged that they waive their right of withdrawal once Vignette & Visa B.V. has fully performed the agreement.

9.3 During the ordering process on the Vignette & Visa B.V. website, the customer explicitly consents to the immediate commencement of the service and acknowledges that the right of withdrawal lapses once the service is fully delivered.

9.4 If the customer wishes to withdraw from the agreement before the service has been performed, they must notify the customer service of Vignette & Visa B.V. within the withdrawal period via [email protected]. Any parts of the service already performed may be deducted from the refundable amount.

9.5 The right of withdrawal applies exclusively to consumers as defined in article 1.3 and does not apply to business customers.

Article 10 Force majeure

10.1 Force majeure refers to any circumstance beyond the control and will of Vignette & Visa B.V., whether or not foreseeable, that prevents or reasonably hinders full or partial performance of the agreement. This includes, but is not limited to: natural disasters, epidemics and pandemics, fire, flooding, war, strikes, power outages, telecommunications or internet failures, supplier delays, transport disruptions, government measures, or other obstacles beyond the control of Vignette & Visa B.V.

10.2 In the event of force majeure, the obligations of Vignette & Visa B.V. are suspended for the duration of the force majeure situation. If performance remains impossible for more than 30 days, or if continuation of performance cannot reasonably be expected, Vignette & Visa B.V. is entitled to terminate the agreement in whole or in part without judicial intervention and without any liability for damages.

10.3 If, at the time the force majeure occurs, Vignette & Visa B.V. has already partially fulfilled its obligations or can only partially fulfil them, it is entitled to invoice the completed portion separately or, if applicable, credit it on a pro rata basis.

Article 11 Use of the website

11.1 Vignette & Visa B.V. strives to keep the information on its website current, accurate, and complete. Nevertheless, certain information may be incomplete, outdated, or incorrect.

11.2 Vignette & Visa B.V. shall not be liable for any damages resulting from the use of (or inability to use) the website, temporary unavailability, failures in the payment system, viruses, or incorrect or incomplete information, unless caused by intent or deliberate recklessness.

11.3 The website may contain links to third-party websites. Vignette & Visa B.V. is not responsible for the content, availability, security, or privacy practices of such external websites.

Article 12 Complaints

12.1 Complaints about the services of Vignette & Visa B.V. must be submitted in writing or by email within 14 days of discovery to [email protected], as listed on the website. The customer must clearly and fully describe the complaint. Customers may also use the European ODR platform for online dispute resolution via: https://ec.europa.eu/consumers/odr.

12.2 Vignette & Visa B.V. aims to respond substantively to complaints within 5 working days. If a complaint requires a longer processing time, the customer will receive confirmation within this period along with an indication of when a substantive response can be expected.

12.3 If a dispute cannot be resolved by mutual agreement, the customer may submit the matter to the competent court as stated in article 15, or, where applicable, to a recognized dispute resolution body in the customer’s country of residence.

Article 13 Limitation of legal assumptions

13.1 Vignette & Visa B.V. does not provide formal permission or guarantees for the customer to use (inter)national toll roads or highways. Registration of a vignette via Vignette & Visa B.V. constitutes mediation on behalf of the customer only and does not represent permission, a permit, or final confirmation of acceptance by the vignette issuer.

13.2 The assessment of whether a vehicle qualifies for a vignette lies solely with the issuing authority. Vignette & Visa B.V. is not liable for refusals, fines, or restrictions resulting from decisions made by the vignette issuer or local authorities.

Article 14 Language and interpretation

14.1 These general terms and conditions were originally drafted in Dutch. Translations into other languages may be made available to improve accessibility for non-Dutch-speaking customers.

14.2 In the event of any discrepancy, inconsistency, or difference in interpretation between the Dutch version and a translation, the Dutch text shall prevail as the legally binding version, unless mandatory consumer law in the customer’s country provides otherwise.

14.3 The customer is expected to consult the Dutch version of these terms. If the customer uses a translation, they do so at their own risk. Any interpretive differences shall not be at the expense of Vignette & Visa B.V., unless there is intent or deliberate deception.

Article 15 Jurisdiction, governing law, and assignment of rights

15.1 Vignette & Visa B.V. is entitled to assign its rights and obligations under this agreement to a third party, provided that the continuity and quality of the service are not adversely affected. The customer may only transfer their rights and obligations with the prior written consent of Vignette & Visa B.V.

15.2 This agreement and all resulting legal obligations are governed by Dutch law, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This choice of law does not affect consumers’ rights under mandatory provisions of the law of their country of residence, insofar as that law applies under EU legislation.

15.3 Disputes between Vignette & Visa B.V. and a customer acting in the course of a profession or business shall be submitted exclusively to the competent court in the district of Utrecht. Consumers may submit disputes to the competent court in their place of residence, in accordance with EU Regulation 1215/2012.